Although this year, for us, has been less busy than some years, we have had the best ever support from Octopus Personnel – that is – you, Alice. You have been extremely conscientious and have noticeably taken responsibility for our requirements to the end, maintaining contact throughout our events. You have coped with last minute changes to requirements with efficiency, calm professionalism and good humour. Without meaning to sound old-fashioned or patronising, you definitely get a Gold Star from us! Many thanks and well done.