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Customer Service Advisor

Posted on: May 9, 2022

Location: Taunton

Salary: £22,654 (£30,000 OTE) per annum

Category: Customer Service

Job Type: Full TimePermanent

We are searching for a Customer Service Advisor for a modern car dealership in Taunton.

Our client provides a fabulous working environment where fresh ideas and intuition are welcomed.

You will be a key person for all customer interactions in the busy Aftersales Department. As Customer Service Advisor you will help with all service telephone, email, and walk-in enquiries. You will liaise between the customer and the service department, ensuring effective communication through the service and repairs process, including booking in work, providing progress updates, and gaining authorisation for additional work. You will consistently provide a high level of expertise in aftersales customer retention, using the tools provided by the business, to ensure customer loyalty.

We are looking for a strong individual with exceptional communication and customer care skills. Able to think on your feet, you will need to be a real ‘people person’ and ideally will currently be working in a customer facing role, potentially in the retail sector. Previous experience of working in the automotive sector is not essential.

The successful candidate for this role will be someone looking to grow with a business and can demonstrate energy and enthusiasm in the workplace. Additionally, you will need to hold a valid driving licence.

In return, there is a targeted bonus scheme to reach an annual salary of £30,000 OTE, generous holiday allowance and motor benefits such as discounted MOT and service costs and a car purchase scheme!

Are you the right person for this job? Apply here or give Katherine a call on 01747 825568.

Octopus Personnel focuses on equality and believes in the value of our diverse characteristics that make each one of us unique. We are committed to inclusive recruitment policies, where everyone is welcome to register.

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Contact details for this job

Agent Name: Katherine Howell

Telephone: 01747 825568

Email: enquiries@octopuspersonnel.co.uk

Ref: #2259/10